Refund policy

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90-Night Guarantee

Every BeamBrush comes with a 90-night trial. If you use it and decide it isn't for you, contact us within 90 days of delivery for a full refund of the product price. No photos, no forms, no questions asked.

How to Request a Refund

Email us at {{ shop.email }} with your order number and we'll take it from there. Refunds are issued to your original payment method within 5-10 business days of us receiving confirmation.

Return Shipping

If your device arrived damaged or defective, we cover return shipping and will send a replacement or refund right away. For 90-night guarantee returns where the device simply wasn't the right fit, the customer is responsible for return shipping costs unless stated otherwise at the time of your refund request.

1-Year Warranty

Separately from the 90-night trial, every BeamBrush handle and charging base is covered against manufacturing defects for 1 year from the date of purchase. If your device stops charging, the motor fails, or the LEDs stop working under normal use, we will repair or replace it at no cost.

What Isn't Covered

Replacement brush heads are a hygiene product and are non-returnable once opened, except in the case of a manufacturing defect. Normal wear and tear on bristles is not covered under warranty.

Order Cancellations

If you need to cancel or change an order, email us at {{ shop.email }} as soon as possible. We can only cancel orders that have not yet shipped.

Contact Us

Questions about a return or refund? Email {{ shop.email }} and we'll get back to you within 1-2 business days.