Order tracking
Where is my candle?
Pop the tracking number from your dispatch email in below and we will take you straight to the carrier's latest update.
Opens in a new tab. Works with every carrier we ship with.
What happens after you order
You get an confirmation email straight away with what you ordered and the verse on each candle.
Within 1-2 business days. That is when the tracking email lands - check promotions and spam if you do not see it.
Usually 3-6 business days after dispatch. The number below starts updating once the carrier scans the parcel, which can take a day.
If it was a gift sent straight to her, there is no price anywhere in the parcel - just your note.
If something looks wrong
I have not had a tracking number yet
Tracking is emailed when the parcel leaves us, not when you order, so there is normally a 1-2 business day gap. If it has been longer than that, get in touch and we will chase it.
The number does not show anything
A new number often shows nothing for the first 24 hours, until the carrier physically scans the parcel. If it is still blank after two days, tell us and we will look into it.
It says delivered and it is not here
Check with anyone else at the address and look in the usual safe spots first - most turn up the same day. If it does not, contact us and we will sort it out.
I need to change the address
Message us as fast as you can. If it has not left the building we can usually still change it. Once it is with the carrier we cannot.
I want to return it
30 days. If it is not what you hoped for, email us and we refund it, including candles that have been lit. Personalised candles included.
Still stuck?
Send us the order number from your confirmation email and we will find it for you. A real person answers.
Contact us